That tells me you have a team of people who have not done their jobs, or let too many decisions be made by committee. We have a large piece of software at our

That tells me you have a team of people who have not done their jobs, or let too many decisions be made by committee. We have a large piece of software at our institution that communicates automatically with students, staff, and faculty based on various triggers (grades, dates, etc). The hardest part of that process was writing the messages. It took 1 semester to get the system operational, and two years to dial in the messaging. The worst thing you can do is create a "specific" message for an individual with generic language targeted at groups. Which, subsequently, it seems is what most institutions do. No idea why. It's easier, I suppose?