IIRC, the 2014 transition to BBVA (from Compass) also didn't go entirely smoothly. I had to contact support in that, and ISTR they said they were really slamme

IIRC, the 2014 transition to BBVA (from Compass) also didn't go entirely smoothly. I had to contact support in that, and ISTR they said they were really slammed because of issues with the transition. My problem ended up being that I was withdrawing money from an ATM saying it was a "Savings Account" rather then "Checking", which used to work but stopped in the transition. Took a few weeks to figure out that was the problem though, because they were having other issues as well.