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FWIW, this was standard operating procedure when dealing with upset customers at Apple Retail. If I remember correctly, it was referred to as "Acknowledge, Alig
by dstaley 5y ago
FWIW, this was standard operating procedure when dealing with upset customers at Apple Retail. If I remember correctly, it was referred to as "Acknowledge, Align, Assure". This is the acknowledging bit, and the latter portion of the sentence contains the assure bit ("we will continue to do all we can").
- smt88 5y agoSomeone should tell that to Apple's tech support. Their motto seems to be "Deny, Blame, Upsell" -- until there is a class action, anyway.
- breakingcups 5y agoMy dad, upon bringing his crashing MacBook back into the Apple Store, was told by the Apple Store employee: "No no sir, Apples do not 'crash'." (Turned out to be a bulging battery pressing on the wrong parts, leading to random kernel panics.) So he moved back to Windows for all his music production work and has been satisfied with that move ever since.