"and ghasp talk to real people" Why add the "gasp" bit? A lot of people don't want to have to talk to people unnecessarily and they certainly don't need to jus

"and ghasp talk to real people" Why add the "gasp" bit? A lot of people don't want to have to talk to people unnecessarily and they certainly don't need to justify themselves. And let's be real: When you talk to someone at a local store you're usually talking to some completely unmotivated teenager who knows positively nothing about the domain and makes everything take much, much longer. Buying local versus online is playing out identically to the buy downtown rather than at the mall transition: Instead of offering concrete benefits, there is an attempt to control behavior by shaming. It is completely ineffective. "Why efficiently find exactly what you're looking for at a competitive price when you can instead waste your time talking to a lot of different people, doing what you very much don't want to do, to eventually buy something not quite right for more?"