Absolutely. Which is why we require askers to fill out a template which asks the big questions up-front; version, config, logs, what do you want to do, what did

Absolutely. Which is why we require askers to fill out a template which asks the big questions up-front; version, config, logs, what do you want to do, what did you try, what did you read. It always takes longer if askers are stubborn and don't answer those questions properly. Help me help you.