The fact that it's Exchange puts it way ahead of Google Apps IMO. I'd like to say that customer service is another huge difference since Google Apps customer s

The fact that it's Exchange puts it way ahead of Google Apps IMO. I'd like to say that customer service is another huge difference since Google Apps customer service is basically non-existant, but Microsoft's may be even more frustrating because it lures you to think that it exists, but it's horrible.