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If I log-in to my TeamViewer account, there is no indication of what a "license" is or if I have a pending payment. When I tried using TeamViewer with a client,

If I log-in to my TeamViewer account, there is no indication of what a "license" is or if I have a pending payment. When I tried using TeamViewer with a client, it said license is no longer valid, so I purchased again. I don't understand how they justify such practices. I am the tweet author. Not sure how such things are legal. I am scared from getting threat of legal action from a foreign entity. This is what I received from the collection agency: https://imgur.com/a/ma5ukLP https://imgur.com/a/ma5ukLP

DeliriumTrigger 5y ago
To be honest if you are in a country outside of EU just ignore it and look for another provider. The collection agency won't do anything more than send emails for 30 bucks and they can't influence your creditscore.
nickthemagicman 5y ago
That looks like a spam/phishing email. Is that a real company?
- vibhavsinha 5y ago
  TeamViewer support has confirmed that they "transferred the case" to this agency since I didn't respond to their email.(Screenshot of their response in Twitter thread) While they were doing this, their website portal showed no indication of any pending payment and let me purchase their business plan.
  - nickthemagicman 5y ago
    Nuts! That's shady! I hope you get it resolved or find another app that does what team viewer does. Maybe one of these will suit your use case. https://alternativeto.net/software/teamviewer/?license=free https://alternativeto.net/software/teamviewer/?license=free
hash872 5y ago
Yeah, if you're outside the EU, you can safely ignore this with no consequences. There is absolutely no international debt collection for 30 euros between countries. Honestly even if you were local I highly doubt anyone is going to initiate 'legal proceedings' over such a small amount
- vibhavsinha 5y ago
  Thanks for your assuring words. It is ~ €300 which is the price of their annual business plan. I redacted the precision and decimals to avoid identifiable info when uploading media to imgur.
  - hash872 5y ago
    Gotcha. I mean even here in the United States, if someone won a court judgement for $300 there's probably no way that they could enforce it. So, while I am not an attorney lol, I am very confident that it can't be enforced with thousands of miles and a few continents between the parties :) It costs them nothing to send an e-mail and see if you'll maybe pay
    - bigwavedave 5y ago
      > Gotcha. I mean even here in the United States, if someone won a court judgement for $300 there's probably no way that they could enforce it. If they're at the point where they've won the judgment, they've got a fairly easy way to enforce it: wage garnishment. Since they've won the judgment but you still refuse to pay, the next (very easy) step is to get a court order for wage garnishment, after which your employer's payroll processor (like ADP for example) will simply start taking the money before your checks even get deposited. <insert obligatory IANAL statement here>
      - hash872 5y ago
        Despite what you may read online, this is basically never going to happen for a small claims court judgement these days. You're left on your own to collect a judgement there, the court doesn't get involved, the magistrates who hear those cases typically don't have that level of power, etc. Also they no longer show up on your credit report. 'Real' court and not small claims is a completely different story, the court will help you enforce a judgement with an order and wage garnishment is possible
nix23 5y ago
I changed to AnyDesk looong ago, more OS's supported and the "no commercial" version does not kill your connection after 10 minutes. When i start to smell greed i change as fast as i can.

DeliriumTrigger 5y ago

To be honest if you are in a country outside of EU just ignore it and look for another provider. The collection agency won't do anything more than send emails for 30 bucks and they can't influence your creditscore.

nickthemagicman 5y ago

That looks like a spam/phishing email. Is that a real company?

vibhavsinha 5y ago
TeamViewer support has confirmed that they "transferred the case" to this agency since I didn't respond to their email.(Screenshot of their response in Twitter thread) While they were doing this, their website portal showed no indication of any pending payment and let me purchase their business plan.
- nickthemagicman 5y ago
  Nuts! That's shady! I hope you get it resolved or find another app that does what team viewer does. Maybe one of these will suit your use case. https://alternativeto.net/software/teamviewer/?license=free https://alternativeto.net/software/teamviewer/?license=free

hash872 5y ago

Yeah, if you're outside the EU, you can safely ignore this with no consequences. There is absolutely no international debt collection for 30 euros between countries. Honestly even if you were local I highly doubt anyone is going to initiate 'legal proceedings' over such a small amount

vibhavsinha 5y ago
Thanks for your assuring words. It is ~ €300 which is the price of their annual business plan. I redacted the precision and decimals to avoid identifiable info when uploading media to imgur.
- hash872 5y ago
  Gotcha. I mean even here in the United States, if someone won a court judgement for $300 there's probably no way that they could enforce it. So, while I am not an attorney lol, I am very confident that it can't be enforced with thousands of miles and a few continents between the parties :) It costs them nothing to send an e-mail and see if you'll maybe pay
  - bigwavedave 5y ago
    > Gotcha. I mean even here in the United States, if someone won a court judgement for $300 there's probably no way that they could enforce it. If they're at the point where they've won the judgment, they've got a fairly easy way to enforce it: wage garnishment. Since they've won the judgment but you still refuse to pay, the next (very easy) step is to get a court order for wage garnishment, after which your employer's payroll processor (like ADP for example) will simply start taking the money before your checks even get deposited. <insert obligatory IANAL statement here>
    - hash872 5y ago
      Despite what you may read online, this is basically never going to happen for a small claims court judgement these days. You're left on your own to collect a judgement there, the court doesn't get involved, the magistrates who hear those cases typically don't have that level of power, etc. Also they no longer show up on your credit report. 'Real' court and not small claims is a completely different story, the court will help you enforce a judgement with an order and wage garnishment is possible

nix23 5y ago

I changed to AnyDesk looong ago, more OS's supported and the "no commercial" version does not kill your connection after 10 minutes. When i start to smell greed i change as fast as i can.