I worked in a big box retailer a couple decades ago. They had metrics that showed them every time a customer entered the store it was worth $50. This created a

I worked in a big box retailer a couple decades ago. They had metrics that showed them every time a customer entered the store it was worth $50. This created a huge incentive to handle returns, since just being in the store “made them money” even if they walked out of the store without buying anything. I don’t know how well this translates to best buy, since they probably don’t have the same really large purchases skewing the average up, but I’m positive returns are a net positive for them using similar metrics.