I've also seen cases where items have been poorly reviewed but only because according to reviews section the people who bought the item were all incapable of us

I've also seen cases where items have been poorly reviewed but only because according to reviews section the people who bought the item were all incapable of using it correctly. I saw an amazon review of someone complaining that a drill bit they bought got bent drilling through a brick. The picture they provided showed quite clearly that they had severely damaged and bent a brad-point drill bit (which is meant to be used for wood). The bending can also be explained by the fact that these drill bits are usually nowhere near as hard or brittle, presumably because if you ever try to use a drill bit intended for drilling through metal to drill wood you will quickly find how easy it is to snap it when it's in a thick bit of wood, and people don't usually drill deep holes in metal without a drill press to keep the drill going straight. Oh, and the worst part of the amazon experience has to be the number of "Answers" to "Questions" where the answer is just: "Sorry, I don't know the answer."