One metric is aligned with the goal of the org, the other is orthogonal. One wonders why the second is rarely picked. If I was a chef, my metric isn't going to

One metric is aligned with the goal of the org, the other is orthogonal. One wonders why the second is rarely picked. If I was a chef, my metric isn't going to be reduction of customer obesity. My metric is going to be customer satisfaction with the mail. They're also coming for the latter and not the former.