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There was a period in PayPal's early history where there was no support. Nobody checking email, no support tickets, no phone number. They took the phones in the

There was a period in PayPal's early history where there was no support. Nobody checking email, no support tickets, no phone number. They took the phones in their office off the hook after customers start figuring out their numbers. They hired security once customers started showing up in person. This was the period when they were growing exponentially, too fast for their staff to keep up with the support needs, but before their first inbound call center was up and running.

ornornor 5y ago
To be fair, what passes for customer support at PayPal nowadays is a joke. PayPal is far from being the only one but yeah... Still better than “community forums run by volunteers” but not much. I also wonder what drives all these volunteers to answer on the companies community forums. They can’t do much because they have no access to any of the internal systems, they aren’t getting paid... what’s the point? Is the customer service industry so competitive that you need “side projects” there as well in the form of volunteering to be an unpaid CSA?