They have a call centre in my hometown, handling calls for a cell phone provider and a credit card company (for the most part at least). My understanding is the

They have a call centre in my hometown, handling calls for a cell phone provider and a credit card company (for the most part at least). My understanding is the company mostly does incoming calls, ie. customer support lines and the like. Their operators identify themselves by the company they're taking calls for, not as Online Support.