In the UK the legislation is 'the unfair contract terms act 1977'. http://www.legislation.gov.uk/ukpga/1977/50 http://www.legislation.gov.uk/ukpga/1977/50 Also,

In the UK the legislation is 'the unfair contract terms act 1977'. http://www.legislation.gov.uk/ukpga/1977/50 http://www.legislation.gov.uk/ukpga/1977/50 Also, the case law suggests that if you are providing a professional service your appointment should make it clear that you will take 'reasonable skill and care' in carrying out the services otherwise you will be judged as to whether the service you have provided is 'fit for purpose' which is a much harder test to pass. I dont know if this test would apply to SAAS T&C's and IANAL by the way. Edit: Clarity & Bad grammar.