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F*ck you Facebook engineers OR how to lose access to your account in 1 easy step
I just want to share a really funny story with the community, which cost Facebook 200k of lost advertising revenue because of stupid "security" filters with no way of contacting support.
Long story short, I created a new ads account for my current organization. 2 factor auth is enabled on my account, everything should be fine, but FB considers it a suspicious activity.
So the account is locked with NO WAY to unlock it: no option for text msg or even ID verification which FB is notorious for.
"Denys, Your Account Has Been Locked
We saw unusual activity on your account. This may mean that someone has used your account without your knowledge.
To protect you, your profile is not visible to people on Facebook and you can't use your account."
The Learn More page leads to this helpful article: https://www.facebook.com/help/203305893040179
And then there is a vicious cycle of redirecting back to the initial page.
There are a few forms which is possible to find on REDDIT (not official facebook support), but they don't seem to be helpful as you never receive any kind of response.
I'm glad that I had my ad campaigns stopped on this account, otherwise it would have been a nightmare to deal with chargebacks for something I have no control over.
TLDR: If you rely on automated system to block users, make sure you provide them with options to contact a real person in case AI goes crazy.
- yosito 6y agoSo you were automating an advertising account with a bot, and you don't understand why that would trip Facebook's unusual activity detection? On the one hand, Facebook is doing you a favor by kicking you off of a manipulation platform that you'll be better off not participating in. On the other hand, I wish Facebook hadn't kicked you off because the more spammy advertising that exists on the platform, the more likely people are to see that it's a terrible platform.
- denysmaksymov 6y agoI wasn't automating an advertising account with a bot, I created one MANUALLY. You really should improve your reading comprehension before leaving comments The fact that it triggered lock out provided I have 2 factor auth which I am able to pass (to see a screen of death after entering the code) is laughable.
- mutant 6y ago>You really should improve your reading comprehension before leaving comments You could take a dose of your own medicine in dealing with other humans.