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I've had this same thing happen with a piece of furniture I was putting together. I ended up realizing their phone support was wrong and the manual was wrong to

I've had this same thing happen with a piece of furniture I was putting together. I ended up realizing their phone support was wrong and the manual was wrong too. So I emailed the support to tell them how the step actually needed to be completed so they could pass it along to fix the manual. I guess they didn't understand, as they replied to my email telling me again the wrong steps and that I had built mine wrong. A couple weeks later I got an email from somebody higher up thanking me. This is not really relevant to the Tweet but I wish companies spent more time on their manuals, I consistently get frustrated with how ambiguous and sometimes wrong they are.

soylentgraham 6y ago
I wish more companies had somewhere to send (sometimes solved) issues, or even any feedback. I use Twitter to vent, but that rarely reaches anyone past social marketing. As i like my small screen, often I feel the iphone SE is neglected everytime i get an app update as banners start to fill an app i use regularly and left with a scrollable 14px high content area :) Just let me send a screenshot to someone please!
xenomachina 6y ago
Years ago I was building a play structure. Part of it was a mini rock climbing wall. The construction manual was very specific and went into great detail about which plastic rock went with which pair of holes on the wall. However, none of the rocks were labeled, and it wasn't at all obvious how they matched up with the diagrams in the manual. Each rock had a pair of screw holes, and the wall also had pre-drilled holes, but the spacings didn't seem to match up no matter how I arranged them. I called customer service, and they didn't know how to match them up either. They gave me contact information for one of their installers. When I called the installer and explained the problem he just laughed and said something to the effect of "Yeah, the holes don't line up. Just put the rocks wherever and drill new holes."

soylentgraham 6y ago

I wish more companies had somewhere to send (sometimes solved) issues, or even any feedback. I use Twitter to vent, but that rarely reaches anyone past social marketing. As i like my small screen, often I feel the iphone SE is neglected everytime i get an app update as banners start to fill an app i use regularly and left with a scrollable 14px high content area :) Just let me send a screenshot to someone please!

xenomachina 6y ago

Years ago I was building a play structure. Part of it was a mini rock climbing wall. The construction manual was very specific and went into great detail about which plastic rock went with which pair of holes on the wall. However, none of the rocks were labeled, and it wasn't at all obvious how they matched up with the diagrams in the manual. Each rock had a pair of screw holes, and the wall also had pre-drilled holes, but the spacings didn't seem to match up no matter how I arranged them. I called customer service, and they didn't know how to match them up either. They gave me contact information for one of their installers. When I called the installer and explained the problem he just laughed and said something to the effect of "Yeah, the holes don't line up. Just put the rocks wherever and drill new holes."