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Content moderation is incredibly complex. It's also very expensive to operate. If you're not managing it yourself, you're managing the managers and then you sti
by bmcahren 5y ago
Content moderation is incredibly complex. It's also very expensive to operate. If you're not managing it yourself, you're managing the managers and then you still have issues. When there is an onslaught like this, you have no means to moderate against the storm except to restrict posting or in this case shut down.
- EricE 5y agoHere’s a wild and crazy thought - give users tools to moderate the content themselves? Just let me block folks. It’s often a very small percentage of bad actors - if you can block them easily it usually raises the level of discourse for everyone.
- chongli 5y agoThat wouldn’t work in this case. The users were in open revolt against the company for releasing a defective product. The users aren’t going to censor their own protest.