Thoughts in my head: * They should be aware from the onset that this requires investigation first of all. You would provide them with an update to see if you c

Thoughts in my head: * They should be aware from the onset that this requires investigation first of all. You would provide them with an update to see if you can actually timebox it midway into the process (be that the EOD or on another day) * After having recognized that this problem was just a configuration issue, one should write down why that bug was so difficult to find and what is the work to be done to make that issue more visible? * Speak to your personal manager and talk through the problem. Maybe they can share the insights with the management team.