The culture of "self-service" in companies is more like the culture of "self-waste". What just used to take a single e-mail earlier now takes navigating a pleth

The culture of "self-service" in companies is more like the culture of "self-waste". What just used to take a single e-mail earlier now takes navigating a plethora of half-broken apps, sites, wikis and issue-trackers - all done in the name of cost, process and 'metrics'.