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> the systems that were designed to take away the need for administrative assistants may once again require an assistant to navigate efficiently This is someth
by hnick 5y ago
> the systems that were designed to take away the need for administrative assistants may once again require an assistant to navigate efficiently
This is something that I've lamented over too. Infrequent interactions and setups take so long to do, the people who do it every day don't see a problem because it's easy but it's not a core competency for the rest of us. We need a community liaison role in internal teams that we can reach out to for a guiding hand. No, our sales staff don't know how to fill out your form about getting a new mail subdomain set up, no matter how easy they'll get something wrong and waste your time anyway. Why not walk them through it?
- mlac 5y agoI’ve been bumped into SLA hell when incorrectly filling out a form as well. Go fill the form to make the request - it’s got a 3 day SLA so it shouldn’t be a problem. Day 3 - form rejected due to missing a small detail / something they could call me about. Day 4 - I see the notice the form is rejected and either a) have to resubmit and wait 3 more days or b) escalate because now this is an emergency.