“What often happens is that the application owner now has to know about, find, and correctly understand a form that they see once (or less) per year.” That’s t

“What often happens is that the application owner now has to know about, find, and correctly understand a form that they see once (or less) per year.” That’s the worst. I have several processes I do once or twice a year like booking travel or submitting documents to our document management system (worst system ever). Each time it takes me forever to figure out these tasks because I forgot from last time how works. Or the UX has changed in the meantime. It would save huge amounts of supposedly expensive engineering time if we had somebody who did this full time.