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Isn't that a well studied problem, applicable to many fields? Here the article is about people, but the same reasoning can be made with computers or service ce

by GuB-42 6y ago

Isn't that a well studied problem, applicable to many fields? Here the article is about people, but the same reasoning can be made with computers or service centers. I mean, no sysadmin will expect their network to be a 100% capacity all the time. We have mathematical models for that, the stuff with binomial laws and Poisson distributions. So how can we expect people to be 100% efficient if even machines can't be 100% efficient?

bumby 6y ago
>So how can we expect people to be 100% efficient if even machines can't be 100% efficient? The article addresses this, I think, in the "Total efficiency is a myth" section: "it is impossible to keep everyone in the organization 100 percent busy unless we allow for some buffering"