But they DO know about it, the thing is that as long as they only react (manually) once these cases reach the news, it will never really generate too much negat

But they DO know about it, the thing is that as long as they only react (manually) once these cases reach the news, it will never really generate too much negative PR. It's been that loop for a years now. So in the end nobody at Google really cares and the sentiment you hear from people working there sums up to "Eh, it's hard to do, these things are just regrettable oopsies".