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Amazon has built so much goodwill with me it'll take mountains before I start boycotting it. If they're subsidized by reinvested profits, all the better. Here'
by ad404b8a372f2b9 6y ago
Amazon has built so much goodwill with me it'll take mountains before I start boycotting it. If they're subsidized by reinvested profits, all the better.
Here's my requirements list for stores I'll patronize: online presence, less than one week delivery, relatively cheap delivery, good selection of items, honest refunds UX, UI patterns that don't say "we're trying to fuck over our customers". Amazon has had all that for 10+ years when no other store would do it, and most stores still don't manage.
The majority of small businesses in my country refuse to do as little as a facebook page and are not accessible so I won't give them money.
For food delivery from supermarkets, I checked a few years back the delivery cost more than the food and they wouldn't ship heavy items.
Almost all other online stores I try to use rely on dark patterns to trick customers, either with fake prices, fake reviews, hidden shipping policies, hidden costs that only appear at the last step of the checkout, complex refund flows, etc...