Sometimes a tiny win can satisfy just one crucial customer. Once upon a time I joined a contractor development team with a strained relationship with their cust

Sometimes a tiny win can satisfy just one crucial customer. Once upon a time I joined a contractor development team with a strained relationship with their customer PM who a) represented the project to the wider organization and b) controlled the purse strings. This PM felt like the dev team wasn't listening enough to him or delivering enough. My particular project had a simple web UI, and all the PM wanted was a feedback link added, and he was frustrated that it wasn't there yet. Although this was trivial and not critical at all to the application, I made sure to get that link up on the page - it was nothing more than a link to a feedback form or a mailto:, it was basic. Anyway, the PM was super happy when that link showed up. It definitely wasn't because this was some whizbang new feature, or scratching some itch that had been annoying a lot of people. It was because the team showed that we were listening and responsive to him. That's a win, too.