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Perhaps this is naive (and you may be doing it already), but do you provide different "QoS" for your paid/free users? Have 2 addresses/contact forms with speci
by chadgeidel 15y ago
Perhaps this is naive (and you may be doing it already), but do you provide different "QoS" for your paid/free users? Have 2 addresses/contact forms with specific promised return times?
- MicahWedemeyer 15y agoWe treat all equally. Maybe bad business, but I don't feel right just letting people twist in the wind.
- chadgeidel 15y agoWell, sure. I'm not suggesting ignoring them, just prioritizing them.
- dualogy 15y agoThat's precisely what I do -- I have to -- needless to say deprioritized users feel fully "ignored". That said, you can't please everyone... if you're the one left serving the lowest-IQ users with the lowest-or-no-budget, you just give others an easier time making good money off more savvy software users. Before you know it, you have to close down shop for good...