We use an auto-ticketing system that has that feature. They say, "halp i can't log in!! ur site is broke!!!" and see a page that says: "Do any of these article

We use an auto-ticketing system that has that feature. They say, "halp i can't log in!! ur site is broke!!!" and see a page that says: "Do any of these articles answer your question? If not, click the 'Submit my ticket' button below." One of the articles is titled "Can't log in? Try these steps..." I assume that's catching some of them, but plenty still click the submit button. You will always have some people who navigate through every automated trap you set up. You can choose to ignore if you want, but your customer service reputation will suffer.