How in the world can someone "prefer their current provider" without something to compare against? Maybe they've had bad experiences dealing with other municip

How in the world can someone "prefer their current provider" without something to compare against? Maybe they've had bad experiences dealing with other municipal services from their city. Or maybe they just think the act of switching will be a pain in the butt. I can imagine many of the answers boil down to "yes, give me anything but X" or "it's good enough please don't break it"