... I called again, they insisted my account was permanently closed, I talked about all of my Kindle e-book purchases and that I really wanted my account back,

... I called again, they insisted my account was permanently closed, I talked about all of my Kindle e-book purchases and that I really wanted my account back, they said they'd forward the case to their account specialists, and 30 minutes later I got an email saying my account has been reinstated. So it turned out good, but I gotta say I'm pretty soured on Amazon right now.