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I also operate a DTC company and ship similar volume. 8 years ago, when we started, we shipped exclusively in tubes. The loss rate with USPS was somewhere bet
by double0jimb0 5y ago
I also operate a DTC company and ship similar volume.
8 years ago, when we started, we shipped exclusively in tubes. The loss rate with USPS was somewhere between 5-10%, it was too painful to measure exactly. I switched to a custom-sized "ear lock mailer" rectangular style box, and lost rates dropped below 1%.
My theory was that the cylinder shape was rolling off of some sorting line / conveyor, or possibly the tubes required a different (maybe manual) scan that had a much higher failure rate.
So I don't ship in tubes with USPS anymore (UPS and FedEx don't have same issue).
- 34679 5y agoI recently thought a tubed item I ordered was lost in shipment. I found it 2 weeks later in the bushes where the mailman apparently thought was a good place to stash it.
- double0jimb0 5y agoMaybe it rolled in there? Or the delivery agent didn't want it to roll off the stoop, so stuck it in there? Either way, shapes that can roll are not the best choice for items we want to stay stationary!