> Support, including paid enterprise support, was hilariously bad. It would take 3 days of escalations to the account manager to get even get someone to look at

> Support, including paid enterprise support, was hilariously bad. It would take 3 days of escalations to the account manager to get even get someone to look at a ticket, weeks to resolve anything. Having just finished a job that used an IBM tool ( IBM Sterling File Gateway ) , I want to throw in that I'll _never_ pay for an IBM product again, their support was awful , I think they actually helped the situation once out of the 30 times we called them.