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> It's actually a good idea to ask the user for feedback internally, a lot of low star reviews are bug reports or help requests that wouldn't help anyone But i

> It's actually a good idea to ask the user for feedback internally, a lot of low star reviews are bug reports or help requests that wouldn't help anyone But importantly ask the user once, and only once, do not force the user to leave a review. Doing so will lead to more one star reviews along the lines of “wouldn’t stop asking for a review” Also I immediately hate any app asking for a review. It may be useful for the developer but it’s user hostile imo.

mrtksn 6y ago
That's really about the relationship with the user and timing of the request. The best practice is to ask user for a favour right after something good happens and they get value from your app as they will be glad that this app exists. You first give something to the user and ask the user to give you something back later, like "If you like the app please give us a review, it helps a lot" request. It's not a coincidence that all the successful YouTubers ask for a like and subscription if you like the video. Interrupting a user action on the other hand, asking for a review over and over again are extremely annoying and can easily backfire. For the official review UI, Apple enforces "2 times per year per user per app" restrictions but if you annoy the user enough through your self made review request dialogs, they can get angry enough to find their way into your App Store page and give you 1 star review. Forcing the user do something, trying to coerce them into a 5 star review in order to use the app backfires easily.
- tekknik 6y ago
  > hat's really about the relationship with the user and timing of the request. The best practice is to ask user for a favour right after something good happens and they get value from your app as they will be glad that this app exists. There’s that user hostility again! Also I’m not sure how the YouTube example is related. When a YouTuber says hit subscribe the user can take a second to do it. They don’t stop what they’re doing and get forwarded to a different website entirely.

mrtksn 6y ago

That's really about the relationship with the user and timing of the request. The best practice is to ask user for a favour right after something good happens and they get value from your app as they will be glad that this app exists. You first give something to the user and ask the user to give you something back later, like "If you like the app please give us a review, it helps a lot" request. It's not a coincidence that all the successful YouTubers ask for a like and subscription if you like the video. Interrupting a user action on the other hand, asking for a review over and over again are extremely annoying and can easily backfire. For the official review UI, Apple enforces "2 times per year per user per app" restrictions but if you annoy the user enough through your self made review request dialogs, they can get angry enough to find their way into your App Store page and give you 1 star review. Forcing the user do something, trying to coerce them into a 5 star review in order to use the app backfires easily.

tekknik 6y ago
> hat's really about the relationship with the user and timing of the request. The best practice is to ask user for a favour right after something good happens and they get value from your app as they will be glad that this app exists. There’s that user hostility again! Also I’m not sure how the YouTube example is related. When a YouTuber says hit subscribe the user can take a second to do it. They don’t stop what they’re doing and get forwarded to a different website entirely.