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Competitive Analysis for Engineers
- robertlagrant 5y agoDon't disagree. Hard bit is knowing how to find that info out!
- ghaff 5y ago>Hard bit is knowing how to find that info out! You'd have loved trying it pre-Web :-) I was a product manager in the late 80s/90s and I needed to do competitive analysis for pricing and feature prioritization. One of our sources of information was an analyst firm that basically collected faxes of product briefs from ourselves and everyone else and then basically charged us large sums of money to send us copies of the product briefs for relevant products because we couldn't ask for them directly. There was another firm that shipped us basically their own datasheets in a standard format of the products in a space (computer systems), which were often considerably outdated/inaccurate. I sometimes say if I had to go back to those days, I'd quit in a week as I basically wouldn't have the information to do my job.
- kingsuper20 5y ago>I was a product manager in the late 80s/90s and I needed to do competitive analysis for pricing and feature prioritization. I've only worked at one company that really went all-out on this. Samples were bought of competitive products, tear-downs and estimates on manufacturing cost, use of ICE-machines (where practical) to understand the underlying software to some extent. All in addition to studying usage, manuals, etc. Mid 1980's. I think it was really useful, but then they also had a QA department that was a peer to and practically as large as engineering.
- ghaff 5y agoThere were some firms like IBM who, I'm told, had massive competitive analysis teams including doing tear-downs, etc. We were actually a fairly large company (Data General) and we still didn't do a lot beyond talking with analysts who had mostly never touched the physical product--and customers of course. This was also a period when people went to events like Comdex and returned with literally a box (or boxes) full of paper.
- kingsuper20 5y agoAt least Tracey Kidder wasn't breathing down your neck.
- ghaff 5y agoI joined DG a few years later than that though I knew many people in "the book" including Tom West who I sort of dotted line reported to for a time when NUMA servers were coming out. (For those who don't know what we're talking about, "Soul of a New Machine" is still one of the best books about product development ever written.)
- enos_feedler 5y agoNot only do we have the web, we have app stores with public reviews! In addition to easily learning about the competition, we get to learn what their customers think of their own features. Pretty magical!
- ghaff 5y agoI'm coming at this more from a B2B perspective. Certainly there were computer mag reviews of products and I'm honestly somewhat split on the transition from "expert" and theoretically unbiased reviews to a much more heavily crowdsourced set of reviewers. Not sure I'd call modern online crowdsourced reviews "magical."
- enos_feedler 5y agoMag reviews are definitely not the same thing as user reviews which are prompted during usage. If anything, expert reviews are useless.
- ghaff 5y agoWhen magazine reviews were something that was a seriously paid occupation they were often pretty good. The problem today is that they're often essentially algorithmic. Reviews in e.g. the New York Times review of books insert were generally better than random Amazon reviewers (though not always).
- staysaasy 5y agoAuthor's co-writer here – there are a few common ways to get this information from public sources. Public documentation, press releases, analyst reports from places like Gartner or G2crowd, field reports from a sales team in an enterprise business are some examples. Thanks for reading!
- ska 5y agoAnalyst reports are a whole subject themselves - good, bad, and ugly.
- staysaasy 5y agoThey occupy a really strange place in the industry – relied upon by many, but heavily conflicted in terms of their incentives. The ritual and strategy of participating in something like a Gartner magic quadrant is worth a whole post in and of itself. Thanks for reading!
- kingsuper20 5y agoI've been blown away by how little engineers will know about the use of their own company's products, even the one they are working on. It's an area that companies could stand to do more training in.
- ghaff 5y agoIt's a tradeoff of course. The more time engineers spend in customer meetings, the less time they spend on engineering. The other thing I observed when I was more directly involved in such things is that you need to give them a good cross-section because otherwise it becomes "the one customer meeting I was in, they wanted $X so why aren't we doing $X?" See also sales rep discussions. You can summarize things based on research such as focus groups but it's less concrete than hearing about specific customer situations.
- alvis 5y agoThis is what happens when you hire engineers who are not passionate about your product. Training doesn't help if they're not engaged.
- fsociety 5y agoWhile I agree, I think at the same time companies prioritize engineers to work as fast as possible, so no slack time means no time to deeply learn the product.
- ZephyrBlu 5y agoWhat does it mean to be passionate about the product?
- sgerenser 5y agoWhere does Microsoft find software engineers passionate about Word? The fact is most software developers work on products that either just aren’t passion-worthy, or only are to some small niche of people that probably doesn’t include a lot of software devs.
- ska 5y ago
- XiZhao 5y agoStaySaasy is my favorite tech blog of 2021. I am glad to see it on HN. I think their posts are a really unique and thoughtful corpus for a gap in thought leadership for scaling B2B engineering / product teams.
- gautamcgoel 5y agoThe phrase "competitive analysis" has a well-known meaning in the context of online algorithms.
- sjg007 5y agoIt also has a different meaning in business. This blog is tailored to software requirements I think.