I made a similar observation while working at a Fortune 500 company that used Salesforce. Decisions about the company's Salesforce implementation were clearly m

I made a similar observation while working at a Fortune 500 company that used Salesforce. Decisions about the company's Salesforce implementation were clearly made by people who didn't care too much about data entry UX. The problem was that they did care greatly about data entry -- and data entry, at least in part due to being needlessly cumbersome, tended to fall far short of expectations.