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Companies are required to provide California residents with an easy-to-use mechanism for cancelling subscriptions, and any subscription that you sign up for onl
by jonas21 6y ago
Companies are required to provide California residents with an easy-to-use mechanism for cancelling subscriptions, and any subscription that you sign up for online must be cancellable online [1].
This actually works quite well. I've had no trouble cancelling any subscriptions in the past few years, including the New York Times, which took maybe 3 or 4 clicks from the account screen (IIRC, there was an optional "why are you cancelling?" screen, then they offered a discount, and that was it).
[1] https://leginfo.legislature.ca.gov/faces/billTextClient.xhtml?bill_id=201720180SB313 https://leginfo.legislature.ca.gov/faces/billTextClient.xhtm...
- mrweasel 6y agoThat should be the default, signup and cancellations should be available via the same channel.