When I say "the customer is always right" I didn't mean they are right about everything in the observable universe. Absolute words such as "always" are used fo

When I say "the customer is always right" I didn't mean they are right about everything in the observable universe. Absolute words such as "always" are used for dramatic effect in most human-centric contexts. That's why the phrase is also generally accepted as banal: it does not convey much meaning without deeper analysis. Customers are not "right" about everything and they will not determine the product direction in every sense. That's the job of the company leadership. "The customer is always right" can also mean that "the market is always right". Ultimately, people will vote with their wallets. They will either buy your product, or they won't.