Most large industries are short-term profit-driven, to the detriment or exclusion of all else. The goal thus isn't to provide the best service or product, but t

Most large industries are short-term profit-driven, to the detriment or exclusion of all else. The goal thus isn't to provide the best service or product, but to discover the best way to exploit the "customer" (the real customers are whoever owns the company.) Thus, this is probably true in many fields, not just software. People work hard to acquire skill in a field they care about and believe in, and are rewarded by a whole career of using that skill to make sub-standard or even dangerous products because that's what makes their employers the most money.