The more stories like this crop up, the more I wonder what the source is. Google's pervasively horrible treatment of both free users and paying customers reflec

The more stories like this crop up, the more I wonder what the source is. Google's pervasively horrible treatment of both free users and paying customers reflects its extraordinary fetish for using computers to do a person's job. The worse it gets the more I start to think this is coming from someone in particular. How could they be so incapable of improvement unless someone powerful is stomping on it? Who is it? Who in the top twenty Alphabet/Google executives has this godawful obsession?