1. I’ve seen great, failed, and dysfunctional companies and teams up-close and personal; companies that went from zero to $100B, from $50B to near-zero, and are

1. I’ve seen great, failed, and dysfunctional companies and teams up-close and personal; companies that went from zero to $100B, from $50B to near-zero, and are stuck somewhere in zombie-land. In every case, the passionate employees defined a lot of what made things work, and were the canaries in the coal mines. When it comes to knowledge work, people who are “alpha” are passionate about every little detail in their lives — so, silencing them is a nice way of embracing complete, utter mediocrity. 2. If Apple had teams circulating customer data internally and laughing about it, DHH would be asking for a Congressional investigation.