Spent the first 10 years of my IT career driving towards greater control over the systems we managed, because "the reason the service is down is that someone el

Spent the first 10 years of my IT career driving towards greater control over the systems we managed, because "the reason the service is down is that someone else (usually a vendor) didn't do their job" was never an excuse. The last 5-10 years I've found myself ceding more and more control to cloud service vendors (like Microsoft). Less work for me ("raise a premium case"). Less stress too ("they're working on it, nothing for us to do"). Now I finding myself hoping I'll be retired before the pendulum swings back again.