The etiquette is roughly similar, it's just that sometimes the person talking is also the one needing to get more info, e.g. open the relevant ticket or somethi

The etiquette is roughly similar, it's just that sometimes the person talking is also the one needing to get more info, e.g. open the relevant ticket or something. It's certainly not impossible to mute while they do the search, but apparently it's annoying enough that they have thought about changing the keyboard.