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I’m sure someone here can explain this mystery to me: I have a Roku and an Amazon Prime account. The account is based in the US, but right now I’m living in an
by leephillips 6y ago
I’m sure someone here can explain this mystery to me:
I have a Roku and an Amazon Prime account. The account is based in the US, but right now I’m living in another country. The stuff that’s “included with Prime”, that I can watch without paying an extra fee, is completely different through the Roku and through a computer. It’s the same IP and the same account: I need to log in to Amazon through the Roku and through the computer. If I pay for a show on the web, I can not watch it on the Roku. I naively think that there should be no difference.
- delecti 6y agoIt's probably just that one of them is doing location verification through the account's location and the other one is doing location verification through your IP.
- leephillips 6y agoIt seems that something else is going on. The Amazon website knows where I am, because it tells me what I can watch while I am “travelling”, or something like that. But if I actually buy a show through the website, I can only watch it there, and not through the Roku. Even though I am also logged in to Amazon through it Roku, it seems to be unaware of what I have purchased.
- untouchable 6y agoYes there should be no difference. I believe this is due to how Roku handles account region settings. When you create an account and register your Roku it gets region set to your country at that time. According to what I've read this becomes a permanent account setting, which you can change this by contacting Roku support, but they only allow you to change it once. A possible workaround is to create a new separate Roku account from your new country and add it to your Roku, however beware this requires factory resetting your device. Also before doing so make sure Amazon Prime is available in your new country.