Something is potentially wrong. Saying "we only have 100-200 engineers, we can't get around to making a website" is a terrible excuse that points to mis-managem

Something is potentially wrong. Saying "we only have 100-200 engineers, we can't get around to making a website" is a terrible excuse that points to mis-management. It doesn't take more than a couple developers to put together a basic "shopping for flights" web interface. If they have a backend that serves iOS, it should have a REST API, so slapping a web interface on that shouldn't be a big deal. But it's also possible that it's like someone else mentioned: "if the product is free, then you're the product". Maybe they just don't care to get more customers/solve their problems, because they are harvesting enough data about iOS visitors to make a profit. If they don't want any more customers, then nothing is wrong.