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> they think they caused the issue. Which is the underlying cause of the universal “I didn’t do anything” disclaimer before they even start explaining the issu
by hrktb 5y ago
> they think they caused the issue.
Which is the underlying cause of the universal “I didn’t do anything” disclaimer before they even start explaining the issue. And the aggressivity if that tension is not defused before replaying their actions to get the context.
Solving issues requires way more social skills than people assume.
- agumonkey 5y agothere should be a "if you made a mistake, it means the company did something wrong" message on computers
- hrktb 5y agoYes, it's really a disservice to have "Please contact your administrator for assistance" messages, putting the user in a "you should get some help" position that rubs a lot of people the wrong way.