The thing is that citizens shouldn't have to be doing any of it. > It's simply that EU citizen are much less used to go to court over what they consider trivia

The thing is that citizens shouldn't have to be doing any of it. > It's simply that EU citizen are much less used to go to court over what they consider trivial things, eg for a 20€ steam game. If it takes few hours to find out where to lodge the case, fill the forms and all that then be anxious about the outcome for considerable amount of time, this is already way more expensive than 20€ even if the request itself is free. Even if you win, you'll lose. Instead of sitting on their bottoms, the civil servants should be actively going after companies to make sure they are acting lawfully. I think much more sensible would be a complaint system that would trigger an investigation into a particular company and then solving it for all users instead of clogging the courts with individual claims that could go on forever (as in thousands customers lodging thousands requests for the same thing).