And the worst part is that you can have a massive project and have it measured as a success but the users are still having a bad day every time they have to use

And the worst part is that you can have a massive project and have it measured as a success but the users are still having a bad day every time they have to use the result of the project. It doesn't matter a whole lot if the contract was successful or the managers got their bonus for on-time delivery or the budget forecasts were correct, a crap product is a crap product.