>And divisiveness, by breaking down direct communication, makes it harder to take care of customers, to be competitive, and to gain market share That is all tr

>And divisiveness, by breaking down direct communication, makes it harder to take care of customers, to be competitive, and to gain market share That is all true, it also makes it easier for employees to negotiate a better deal for themselves, which then encourages management to replace the people with foreign labor or robots. Such is life.