3 ms·

While you should definitely report transactions you actually didn't make, I don't recommend lying about transactions you actually made. You have to swear in wr

by aneesh 18y ago

While you should definitely report transactions you actually didn't make, I don't recommend lying about transactions you actually made. You have to swear in writing you didn't make the purchase. And the merchant has the opportunity to prove you did actually do this.

cstejerean 18y ago
Unless you had to type your password right before ordering (which I'm assuming wasn't the case in this instance) I think making an argument that it was you that pressed the button is pretty hard for the merchant.
mynameishere 18y ago
You have to swear in writing you didn't make the purchase No, you don't. And my suggestion was a fail-safe one. Realistically, he should 1) Demand a refund, then 2) See apple's policies about refunds and complain through them, then 3) See if his credit card allows chargebacks through "buyer's remorse" and if not, 4) Say you didn't buy it. Obviously, this guy made a mistaken purchase, and if it was a physical store it would never have happened.
attack 18y ago
You are wrong. This may be the case if it is directly from a bank account, but not from a credit card. Regardless, the way that the Apple store tricked his muscle memory by not having a confirmation page borders on fraudulent. If they would not reverse this honest mistake when you present the situation to them, then I would have no problem perusing this by other means.
- alaskamiller 18y ago
  I hope I can use "honest mistake" more in court. That's the two magic words people should put more faith into.
  - attack 18y ago
    Talk in proverbs much?
    - alaskamiller 18y ago
      Bullshit less next time?
- rickd 18y ago
  The apple store HAS a confirmation. If you had read the "review" in the attached image, you'd see that the purchaser "forgot" that he disabled the option to prompt before buying. Why is no one paying attention to this? I, too, think this app sucks... but "caveat emptor" doesn't still apply? Check out Kottke (who I also am not especially fond of) for a reality check on why it's not apple's place to remove the app... http://www.kottke.org/08/08/the-1000-iphone-app http://www.kottke.org/08/08/the-1000-iphone-app
gscott 18y ago
Making an Internet purchase is different then walking into a store and buying something. If you clicked on a link that says "Buy Now" and for whatever reason it ran your card on file and you didn't expect it to then that is good enough reason to get a refund from the merchant and if not from the merchant then put in a dispute.
ericb 18y ago
Having been on the other side of this, while you do sometimes "get the opportunity", these things generally go against the merchant in the vast majority of cases, especially for electronic goods.

by aneesh 18y ago

cstejerean 18y ago

Unless you had to type your password right before ordering (which I'm assuming wasn't the case in this instance) I think making an argument that it was you that pressed the button is pretty hard for the merchant.

mynameishere 18y ago

You have to swear in writing you didn't make the purchase No, you don't. And my suggestion was a fail-safe one. Realistically, he should 1) Demand a refund, then 2) See apple's policies about refunds and complain through them, then 3) See if his credit card allows chargebacks through "buyer's remorse" and if not, 4) Say you didn't buy it. Obviously, this guy made a mistaken purchase, and if it was a physical store it would never have happened.

attack 18y ago

You are wrong. This may be the case if it is directly from a bank account, but not from a credit card. Regardless, the way that the Apple store tricked his muscle memory by not having a confirmation page borders on fraudulent. If they would not reverse this honest mistake when you present the situation to them, then I would have no problem perusing this by other means.

alaskamiller 18y ago
I hope I can use "honest mistake" more in court. That's the two magic words people should put more faith into.
- attack 18y ago
  Talk in proverbs much?
  - alaskamiller 18y ago
    Bullshit less next time?
rickd 18y ago
The apple store HAS a confirmation. If you had read the "review" in the attached image, you'd see that the purchaser "forgot" that he disabled the option to prompt before buying. Why is no one paying attention to this? I, too, think this app sucks... but "caveat emptor" doesn't still apply? Check out Kottke (who I also am not especially fond of) for a reality check on why it's not apple's place to remove the app... http://www.kottke.org/08/08/the-1000-iphone-app http://www.kottke.org/08/08/the-1000-iphone-app

gscott 18y ago

Making an Internet purchase is different then walking into a store and buying something. If you clicked on a link that says "Buy Now" and for whatever reason it ran your card on file and you didn't expect it to then that is good enough reason to get a refund from the merchant and if not from the merchant then put in a dispute.

ericb 18y ago

Having been on the other side of this, while you do sometimes "get the opportunity", these things generally go against the merchant in the vast majority of cases, especially for electronic goods.