"Employees' contribution to Amazon is literally zero; they should be appreciative of all this Value we generate for them by giving them money" is a pretty rough

"Employees' contribution to Amazon is literally zero; they should be appreciative of all this Value we generate for them by giving them money" is a pretty rough thing to read in that shareholder letter, not gonna lie. That insulting of an implication could only make it into a final draft in such an obvious state if it really reflects how the top people think, and that's... rough.