4 ms·
I just signed up for AT&T and their whole signup process is incredibly broken. Their customer section is divided into three sections: Wireless; Internet and Pho
by underwater 15y ago
I just signed up for AT&T and their whole signup process is incredibly broken. Their customer section is divided into three sections: Wireless; Internet and Phone; and U-verse. Each has it's own login system. One use sequential IDs for logins, one usernames and the other email addresses.
I spent ages fighting the login and ID recovery system before I found out my DSL connection came under "U-verse" and not "Internet". Their login page even has a helpful picture of a TV to illustrate the U-verse link: http://www.att.com/accounts/?source=IC4425j4900s2000 http://www.att.com/accounts/?source=IC4425j4900s2000
I still have no idea what "U-verse" is and what differentiates it. I just assume that some crappy marketing manager thought the name was cute.
- Hoff 15y agoFour sections. The iPad plan has its own login hidden off to the side.