Pre-Covid, I was involved in a project to set up an outsourced tech support center. Of the competing vendors, Accenture had by far the slickest Experience Cent

Pre-Covid, I was involved in a project to set up an outsourced tech support center. Of the competing vendors, Accenture had by far the slickest Experience Center, the largest meeting room with the most people, the best dressed top brass with coiffed hair, and the shiniest slides. But the people they trotted out as examples of their best tech talent were, by and large, clearly incompetent and/or from entirely the wrong domain, and this is the A-team they trot out to customers, not the B-team you actually get or the Z-team they downgrade to after launch when they think you aren't looking anymore. We ended up going with a much smaller player who knew what they're doing, and from whom we are by far the largest customer instead of just one among thousands. Zero regrets.